FAQ’s

FAQ-PicSHOW LOCATION and HOURS:orlandos-southcounty-lg Orlando Gardens (South County) 4300 Hoffmeister Avenue St. Louis, MO 63125 9:00 A.M to 3 P.M.

ADMISSION IS $3.00 PER PERSON (10 AND UNDER ARE FREE)

how-it-works-logoCustomer Service is our number one priority. However, sometimes things do slip through the cracks. We ask that our customers be patient when contacting us, so that we can find out the problem and correct it as soon as possible. Customers can contact us by calling 636-678-7576, emailing us here or contacting us on Facebook. With that in mind, below are a few guidelines.

  • Prices, dates and signing times are subject to change.
  • Players reserve the right to reject any item(s) or turn down a specific inscription.
  • Players reserve the right to sign items where they choose. While we can ask that items be signed on a certain spot, we cannot force them to do so.
  • While we encourage interaction between the fans and the athletes/celebrities, we ask that you be courteous and respect the time of the athlete/celebrity, promoter and other fans. Most of the time, photos with the athlete/celebrity are allowed, however, there may be issues with time constraints or if the athlete requests no photos.
  • All items are returned per senders instructions at their own risk
  • We are not responsible for lost or damaged items after they are sent out to the customer. We highly recommend paying for insurance on your items.
  • All items must include a SASE or funds for return postage.

1. How do I know your items are authentic? Acquiring your favorite piece of autographed memorabilia can be one of the most exciting investments you can make – as long as it is real. At St. Louis Sports Collectors, the integrity of each piece of our hand-signed collectibles is paramount. St. Louis Sports Collectors guarantees the authenticity of your hand-signed sports collectible. St. Louis Sports Collectors representatives witness athlete signings. We also offer a Certificate of Authenticity:  St. Louis Sports Collectors COA ($3.00 per item). Which comes with Numbers Sticker and COA Card with matching number. Effective November 6, 2016 you can enter the sticker number on our website for further confirmation that your item is real and authentic.

2. What is the difference — Public Signing vs Private Signing? A public signing is just that “Open to the Public”. They are normally held at Orlando Gardens (South County). Fans will be able to attend the signings, purchase tickets for autographs and meet the athlete/celebrity. A private signing is just that “Private and not open to the public”. We will take your items and get them signed at a date and time to be provided. You can pick the items up at a future show or they can be mailed to you.

3. How do I get an autograph? AT SHOW AUTOGRAPH TICKETS: If you are interested in purchasing an autograph ticket to one of our shows you simply click on the Shows/Signings tab, find the show you want to attend and click on the persons name. There you will be directed to our Autograph Ticket store where you can purchase either a Card/Book, Regular Item, Premium Item, Bat/Jersey item or Inscription ticket. Each autograph ticket is good for one signature on one item. Each inscription ticket is good for one statistic or one personalization up to 5 words. All tickets will be at the front table the day of the show. We highly recommend purchasing your tickets in advance. Some players may be on a limited time or limited ticket amount.

NOTE: Please remember tickets will not be shipped to you, they will be at the admission table the day of the show. When at checkout please choose the “Pick Up at Show (Free)” option, and you will not be charged for shipping.

MAIL ORDER AUTOGRAPHS: Are you out of the St. Louis area and or can’t make it to the show? There are to ways to place a mail order autograph. A.) If you would like to order one of the promoters baseballs, hockey puck, mini-helmet or 8×10, 11×14 or 16×20 photos simply click on the Shows/Signings tab, find the show and player, click on his/her name and used the Promoters Baseball, Promoters Hockey Puck, Promoters Mini-Helmet or Promoters Photo (11×14 and 16×20 photos may not always be available) to place your order. Each autograph ticket is good for one signature on one item. Each inscription ticket is good for one statistic or one personalization up to 5 words. Please allow a minimum of two weeks from the show to receive your autograph order. Due to time constraints, we cannot answer delivery inquiries for seven days after the event. Don’t forget you can also purchase an Inscription ticket, JSA ($8.00) or St. Louis Sports Collectors COA ($3.00). If an item is ordered as a mail order and the pickup option is selected, your item will be available at the next show.

NOTE: Please remember tickets will not be shipped to you, they will be at the admission table the day of the show. When at checkout please choose the “Pick Up at Show (Free)” option, and you will not be charged for shipping.

B.) If you have an item you would like to send to us you can place the order the same way as number 1 with the exception of using the (Your) Item tickets, pay with paypal or credit card, print off your order and mail your items to St. Louis Sports Collectors, PO Box 945, Arnold, MO 63010 or you can send your items along with payment to the same address. Please remember when sending your items in, please in a Self Addressed Stamped Envelope (SASE) or proper return postage. Each autograph ticket is good for one signature on one item. Each inscription ticket is good for one statistic or one personalization up to 5 words. Don’t forget you can also purchase an Inscription ticket, JSA ($8.00) or St. Louis Sports Collectors COA ($3.00). Please allow a minimum of two weeks from the show to receive your autograph order. Due to time constraints, we cannot answer delivery inquiries for seven days after the event.

NOTE: Please remember tickets will not be shipped to you, they will be at the admission table the day of the show. When at checkout please choose the “Pick Up at Show (Free)” option, and you will not be charged for shipping.

DROP OFF ITEMS: So you live in the St. Louis Metro Area, but are unable to make it to our show or you want to drop off an item for a Private Signing. We can do that too. Of course you can drop off the items at a future show. There is a $6.00 per item fee, along with postage if you want your item mailed back to you. Or we have a friend in the  business that is able to take those items for you.  Goodsports, 1990 Troy Road, Edwardsville, IL 62025

4. Do you have items to get signed? Yes we carry Official Major League Baseballs, Hockey Pucks, Football Mini-Helmets and 8×10’s, 11×14’s and 16×20’s (not all players will have 11×14’s and 16×20’s). We are not able to provide photos that we will have on hand before the day of the show.

5. What is a Regular Item, Premium Item, etc.? For most of our signings, autographs fall into specific categories. Book/Card: Baseball, Football, Basketball, Hockey Card or Hardback/Softback Book. Regular Item: Baseball, Hockey Puck, 8×10 to 11×14 Photo, Magazine, Goal Line Art Card, Hall of Fame Plaque Card. Premium Item: 16×20 Photo or Larger, Mini-Helmet, Hat, Glove, Bobblehead, Base/Homeplate. Bat/Jersey/FS: Baseball Bat, Hockey Stick, Jersey, Jersey Number, Football, Basketball, Full Size Football or Baseball Helmet.

6. How long does it take to ship items after signing or ordering and shipping costs? We ask that you allow at least 2-4 weeks for shipping after a signing. We take pride in handling our customers items to get signed and we take our time making sure they are packaged properly and everything is perfect. We also ask that you allow 2-4 weeks when purchasing items from our Memorabilia Store. When sending your item to us, please provide SASE or proper postage. For returns please contact us at 636-678-7576, email us here or contact us on Facebook.

7. Do you offer wholesale pricing? Yes we offer wholesale pricing please contact us at 636-678-7576, email us here or contact us on Facebook.

8. Do you purchase collections or appraise collections? We do not purchase collections, however we can provide you with names of some of our dealers that do. We are able to give you an appraisal for your collections, please contact us at 636-678-7576, email us here or contact us on Facebook. Our way of giving back to the collecting community is to not purchase items directly from the collectors. We prefer to examine, appraise and send the collector to people that may have an interest. We would like the customer to be armed with the knowledge of what is owned. With regards to appraisals, we perform appraisals from single items to massive estates.

9. How do we get a dealer space to sell our collections? Our shows attract large numbers of the collecting community. We advertise locally and nationally. We also send out direct mailings to previous show attendees. We feel that the dealers receive excellent show management for a reasonable table fee. Our fees for a one day 8 foot show table is $60.00 at our Orlando Gardens (South County) shows. Your first show with us requires payment in full prior to the show to reserve a table. Many of our dealer spaces sell out prior to the show. Because of this we recommend that you contact us to discuss table space.